1. Returned goods policy - Sexy Shop Goods only
If for any reason you are not happy with your purchase, we are happy to refund or exchange it subject to conditions stated below.
Before returning any item(s), firstly please contact us by email email@example.com stating the order reference number, name on the order, delivery postcode and reasons for return. Upon receipt of this email, we will, normally within 2 working days, reply with details of how to return the item(s) to us. Please do not send back unapproved returns as they may be rejected.
Any items for return as "unwanted/not required/ordered in error/not as expected/unsuitable etc.," must be UNUSED, UNOPENED, SEALED as they were sent and in ORIGINAL UNDAMAGED PACKAGING. Any "seal" labels must not have been removed or tampered with. We are unable to accept back any product(s) not in this condition. Provided we are notified within 14 days after receipt of delivery we will happily refund or exchange an item. Notifications received after 14 days but within 30 days may be exchanged for a replacement or alternative of equivalent price. All carriage costs for these transactions are at the customer's expense. Please note that Lubricants, creams, liquids, gels and eyelashes cannot be returned. Underwear may be tried on for size, but a protective layer must be worn to avoid any contact with intimate body parts and the item must not be damaged, stretched or soiled in the process.
If an item is found to be not functioning or stops functioning, product manufacturers offer a 30 day exchange/replacement warranty. However, as added value to our customers, we extend this period to 90 days. Therefore within 90 days from date of order, we will happily exchange the faulty item. Prior to any such exchanges taking place, the items must be returned to us (if required and at our discretion) for inspection and approval. This warranty does not cover product damage, heavy usage or abuse. The additional 60 days remain entirely at our discretion and may be withdrawn at any time. We reserve the right to replace with an equivalent product if the original is unavailable. We are unable to refund any return postage costs, but we can send out a freepost label if requested for faulty items if notified to us within the first 30 day period.
Customers are responsible for any return shipments to us until they arrive at our warehouse. All returns must include all parts of the product including any batteries and all original product packaging. If we suspect that any of the above conditions have not been met, we reserve the right to return the items to you.
Your statutory rights remain unaffected.
Shipping and shipping charges
Our Website will clearly indicate the current shipping charges in force at the particular time. These remain subject to updating without notice at any time at any frequency. Free shipping will be applied to orders meeting the criteria shown and in force on each website. This criteria is subject to revision at any time and frequency and may be withdrawn at any time in full. Argen Frenzy Ltd reserves the right not to ship any order which may incur what it considers to be excessive shipping costs. In this case, the customer will be contacted and either a full credit issued or additional payment agreed and levied to the customer. Customers who require shipment outside of the UK must apply the correct EEC or World-Wide rates shown on each website. Customers who apply incorrect shipping charges will be contacted and additional payment/credit agreed. Argen Frenzy Ltd reserves the right not to ship any order which has the incorrect shipping charges allocated to it, be this in error, deliberately or through any other means Orders placed for delivery outside of the UK weighing in excess of 2KG may incur additional shipping costs. At Argen Frenzy Ltd’s complete discretion, we may require additional shipping costs to be paid by the customer prior to shipping such orders. In these cases, the customer will be contacted and either a full credit given or agreement reached with the customer to pay extra shipping costs.
Return postage or shipping costs are not covered or refunded to customers as part of our terms and conditions. It remains the responsibility of the customer to ensure any items agreed for return to Argen Frenzy Ltd arrive at Argen Frenzy Ltd’s premises complete and in good condition. Shipments or items lost or damaged by carriers/shippers whilst being returned to Argen Frenzy Ltd remain the responsibility of the customer. Customers are advised to ship any returned items via a trackable method using a “signed for” service.
2. Returned goods policy - Streamed videos
2.1 Billing Errors
If you believe that you have been erroneously billed, please notify us immediately of such error.
2.2 Refund Policy
GayLoveFest.com does not provide cash refunds. We may, however, grant credits in the form of free monthly memberships to resolve customer service issues. The billing system used by GayLoveFest.com or our authorized agents provides extensive credit card fraud protection measures and our Sites include many features to protect users from accidental charges. Therefore, refunds to your credit card will be provided only under the rarest of circumstances such as persistent technical problems originating with our equipment.